Eleven years ago on September 11, I was in college. I was getting out of a Tuesday morning class when I heard people talking about an airplane crash. As I walked back to my apartment, I heard more and more…
“They stole $77,000. And that was all of my savings.” Her voice was so soft I (Doug) had to lean in to hear her. “I’ve talked with the local police, the FBI and the Federal Trade Commission. The money is...

